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Accessibility statement for

This accessibility statement applies to websites managed by East Riding of Yorkshire Council:

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

In addition to this, we also have the Browsealoud supportive toolbar enabled. Browsealoud provides speech, reading, and translation support tools. Browsealoud makes online content more accessible for people with Dyslexia, Low Literacy, English as a Second Language, and those with mild visual impairments.

How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.1 AA. There are some areas which are not yet fully accessible:

  • Some of our PDF documents are not fully accessible to screen reader software.
  • Some images might be missing ALT text
  • Some Google Maps might not be accessible to screen readers
  • Very occasionally a user’s position within the page might not be clearly identifiable when navigating using keyboard

Feedback and contact information

If you require information on this website in an alternative format such as PDF, large print, easy read, audio recording or braille, please contact:

  • Email: [email protected]
  • Web form: Contact Us
  • Address:
    c/o East Riding of Yorkshire Council
    County Hall
    East Riding of Yorkshire
    HU17 9BA

And tell us:

  • The address (URL) of the content
  • Your name and contact details
  • The required format of information required. E.g. PDF, Audio, Braille or Large Print

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website has been designed to be accessible. Our website has been built with the WordPress content management system, this website is partially compliant with the current Web Content Accessibility Guidelines version 2.1 AA standard. This is due to the non-compliances listed below.

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

Non-compliance with accessibility regulations

Images missing text alternative

Some images lack alternative text. Screen-reader users will not be able to understand the content, but the underlying data is provided wherever possible. This falls under the 1.1.1 (A) We aim to have fixed the images with missing text alternatives by April 2021.

PDFs and other documents

Some PDF files on our website do not meet accessibility standards – for example, they may not have titles defined or a language set, additionally, they may not be structured so they are accessible to a screen reader. This does not meet WCAG success criterion 2.4.2, 3.1.1 and 1.3.1 respectively. We plan to have all documents uploaded from 18th November 2020 to be accessible and will use the Tingtun Checker validator tool to validate this.

Should you require further assistance using these forms please contact us at [email protected].

Disproportionate Burden

The following iframes and embedded content are considered a disproportionate burden to address for budgetary reasons.

  • The Google maps used on our website are not accessible to screen reader users. We have ensured that essential information included in maps, such as addresses or directions, are available in an accessible format. Producing maps of the same or superior quality that were accessible would be beyond the budget for the product build.
  • The “speak” button of the Browse Aloud widget is a focusable element which does not indicate when it is in focus. This does not meet WCAG Success criterion 2.4.7. This will affect users navigating through the website using a keyboard as their location within the page is not clearly identifiable. Producing an equivalent product without this issue would be beyond the budget for the product build.

Content that is not within the scope of the accessibility regulations


PDFs and other documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Third-party content that is not within our control, for example, embedded video players like Vimeo or YouTube, and embedded Google Maps.

Please Contact Us if you require a document in an alternative format or to report a specific issue.

Preparation of this accessibility statement

We have an ongoing commitment to improving this service to make it as easy as possible for everyone to use. Any reported issues will be addressed in due course.

This statement was prepared on 18th November 2020. It was last reviewed on 18th November 2020.

This website was last tested on 21st August 2020. The test was carried out by DIVA Creative. Diva Creative created a sample by following the rules in point 3.a and point 3.c in